Terms & Conditions

 

For Prints:

Shipping & Returns Policy

Environmental policy 

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral. 

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide free global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 days and would thereafter arrive within 1-2 weeks to the UK or Europe and in 2-3 weeks to North America. Other destinations may vary (please allow up to four weeks). 

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS. 


Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost. 

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).


Customs

We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery.

Got another question?

Please contact me on info@yuan-wen.com with any other questions.

For Originals:

Purchase Policy

Due to the delicate nature of original artwork, kindly note that all sales are FINAL unless there is an error with the listing or if the piece is damaged during shipping. Please request more photos if you wish, or email me with any questions prior to purchase if you are not sure about the colors or specifics on a particular piece.

Thank you for your interests and your support!

 

Shipping Policy

  • Worldwide shipping available.

  • Shipping fee if not mentioned in the item, is not included.

  • If you are purchasing more than one item, please contact me prior to purchase with your ZIP/POST Code for a price quote.

  • Small size paintings will be shipped flat in a box/hardcover folder. Larger artwork will be rolled for shipping. Shipping includes insurance and tracking. Please contact me if you would like to use a specific package for your shipping.

  • If there's no specially notes in the description, all paintings will be delivered without frames. 

  • If you have any questions please contact me: info@yuan-wen.com